Frequently Asked Questions:
Q: What is “Aloha Economy”?
A: Aloha Economy is a new service from Aloha Air Cargo offering a convenient and cost-effective solution for your less-time sensitive cargo shipments. We have shipping dates daily for each destination for this service and shippers are able to pick up your freight at your cargo’s destination in approximately 3 – 5 days from departure date.
Q: Will Aloha Economy be a permanent addition to Aloha Air Cargo’s range of services?
A: Aloha Economy has been officially launched and is now among our convenient suite of services, including Aloha Next Flight Out and Aloha Priority (overnight). We encourage any and all feedback on your experiences with Aloha Economy, as we are continually refining the service; please email Sales.
Q: When do I use this service, and for what types of cargo?
A: Currently, we do require that your freight be cleanly palletized on a skip, as opposed to loose cargo (i.e. individual pieces/boxes). If your general freight is not — perishable, a live animal, time sensitive, and you are flexible on when the freight has to arrive at its destination, then we’ll get it there at a great rate and with great service.
Q: Where does this service ship to?
A: Aloha Economy service provides shipping to and from Los Angeles (LAX), Honolulu (HNL), Kailua-Kona (KOA), Hilo (ITO), Kahului (OGG) and Lihue (LIH).
Q: Where do I drop off and pick up my freight if I utilize this service?
A: The service is provided at our existing cargo facilities in Los Angeles, Honolulu and all our Neighbor Island locations (for cargo facility locations and operating hours, refer to our: Contact Information.) All drop off and pick up procedures will remain the same; when tendering your shipment, simply advise the cargo front desk agent that you would like to use the Aloha Economy service and they will be happy to assist you.
Q: How much does Aloha FlexAir cost?
A: Aloha Economy has a per pound charge and is based on the actual or dimensional weight of your cargo, whichever is greater. Essentially, we are utilizing the same cost structure as our existing services. There is a $90 minimum. If you are a business and are considering utilizing this service regularly as an alternative to surface shipping, please contact Sales for info on additional discounts and/or special rates you may qualify for.
Q: Are there any taxes or fuel surcharges that I will be charged?
A: For Aloha Economy shipments, fuel surcharge, terminal service charge and transportation tax will be assessed and added to your total freight charge when paying for your shipment. Any fees and surcharges are subject to change without notice.
Q: What are the size limitations for freight tendered using this service?
A: No oversized cargo accepted for this service. The cargo must be less than 80″ in height, less than 120″ in length, and be able to fit on a single position in a 737 aircraft. If your freight does not fit on a wooden skid (pallet), our staff will assess upon tendering of your shipment if your cargo requires manual handling (during the loading/unloading process) which exceeds the reasonable abilities of our cargo agents. We reserve the right to refuse acceptance of overweight cargo that cannot be transported safely for this service.